Privacy Policy

 
Last Updated: 14 February, 2023
 
Thank you for using Farm Operation Management System(FOMS) products and services. We are committed to protecting your privacy through our compliance with this policy.
 
Foms offers an online, multi-tool business management, efficiency, and communications platform and standalone applications, including, but not limited to: cloud storage, livestream and other functions, as well as services that interoperate with other software (collectively, the “Platform”). The Platform and its related services, products, sub-applications within the Platform, standalone applications associated with the Platform, software program and content are collectively referred to herein as the “Services.”
This privacy policy (“Policy”) sets out the basis on which your data will be processed, collected, used, and disclosed by us when you access or use our Services, together with all related services, products, software programs and content we provide, including any other services where this Policy is shown. For further information about the applicability of the Policy, please see the section “How Does This Policy Apply”.
Please read the following carefully to understand our approach and practices regarding the processing of your information. For the purposes of this Policy, we use “information”, “personal information” and “personal data” to refer to information relating to an identified or identifiable natural person. We also use the term “Administrator” to refer to accounts owned by (i) a corporate entity or (ii) a third party who uses it for non-personal purposes.
 
How Does This Policy Apply?
Under certain data protection laws, a party is either a controller or a processor of data. In general, we are the controller of the information described in the “Types of Information We Collect and Use” section. However, in certain situations, we act as a processor. For example, if an Administrator invites you to create an account for its business purposes and you use the Services as an authorized user of its Workplace (“Administrator”), we are a processor and the Administrator is the controller of “Workplace Data” you generate when you are signed into your Administrator. This data and any other data the Administrator may control are referred to herein as “Business Owner Controlled Data.”
 
Types of Information We Collect and Use
We may collect and use the following types of information when you access the Platform or use the Services:
Account Data. To create an account, you or an Administrator may give us your name, photo, phone number, email address, password information, and/or similar account details.
Administrative Portal Data. We collect and process the content you generate on the Platform and with the Services, including:
  • any files, photos, documents, or other content that you upload, view, edit;
  • search queries and commands.
  • Administrative and Interactions Data. We also collect and process data to administer, provide, optimize, and market the Services. Some of this data is collected automatically, including by our service providers and third-party vendors. Administrative and Interactions Data includes:
    • metadata and inference information related to your use of the Services, such as your online status, the features and embedded content you interact with, the types of files you share, and what, if any, third-party integrations you use;
    • internet network activity and similar tracking technologies, such as data our servers automatically record, such as your web request, IP address, browser type and settings, referring/exit pages and URLs, number of clicks, date and time stamp information, language preferences, and other such information;
    • data about your online activity on websites and connected devices over time and across third party websites, such as where you click, how long you visit a page, your scrolling, mouse hovers, and other data to help us better understand your experience and provide you with the best user experience;
    • data about the device you are using to access the Services and related device activity, such as mobile carrier, device IDs, and operating system version; and
    • data regarding your communications with us, for example, when you provide us with feedback or contact us with a question or comment through our chat or call services (including on social media).
Location Data. We collect and process information about your location including general location information (e.g., city, state, country and/or zip code) based on your SIM card, IP address, or other device information. With your permission, we may also collect your precise location and Global Positioning System (GPS) data. You may switch off GPS and location information in your system settings. If you choose to share your location with us and consent to our use of this data, we may process this information to provide you with relevant services based on location.
Third Party Data. Foms permits the integration of other services and applications with our Services. If you are using an integrated third-party service, we may receive and process data from that third party (and will also share certain data with that third party, including data described in the above) in order to provide the integrated service.
This Privacy Policy does not apply to the processing of your information by third-parties through your use of any third-party integrations available via our services. When using integrated apps and services on Foms, please always review the relevant third-party provider’s legal documents including but not limited to Terms of Service and Privacy Policy.
Additional Business Owner Controlled Data. We may receive information (including data from the categories described above) that we only collect and process when an Administrator chooses to use certain features available to those accounts and upon the Administrator’s instruction. For example, an Administrator may enable features related to (i) attendance and log functions; (ii) business directory services; (iii) third-party integrations; and/or (iv) precise geolocation services. As set forth in the “How Does This Policy Apply” section, we are a processor of this Business Owner Controlled Data and the Administrator—not Foms—must ensure that they have appropriate legal grounds (including, where required, your consent) before collecting, using, and disclosing such data.
 
How We Use Information
In addition to the purposes already set out above, we may use, process and/or disclose your information for the following purposes including to:
  • Administer, operate, and provide the Services;
  • Provide user support and respond to, handle, and process queries, requests, applications, complaints, and feedback from you;
  • Investigate and help prevent security issues and abuse, help improve the security of our Services, including use of automated systems to analyze content such as documents to detect abuse, such as spam, malware, and illegal content;
  • Better understand your interests and needs, and personalize your experience on the Services;
  • Analyze and research how you interact with our websites and applications
  • Continually improve the Services and products, including adding new features or capabilities;
  • Comply with applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority in accordance with or required by applicable law, regulation or legal process;
  • Communicate with you, including to notify you with service messages about changes to our Platform or Services;
  • Send marketing and promotional materials from us or on behalf of our affiliates and trusted third party business partners;
  • Measure and understand our marketing campaigns and the effectiveness of such campaigns;
  • Enforce our terms, conditions and policies;
  • Fulfill any other purposes for which you have provided the data;
  • Transmit to third parties including our business partners, third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in SG or abroad, for the aforementioned purposes;
  • Fulfill other business purposes related to or in connection with the above.
Combined Information
Unless otherwise prohibited by law, we may combine the information that we collect through your use of our Services with information that we receive from other sources, both online and offline, and use that combined information as set forth above.
Aggregated and De-identified Information
We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties in our discretion.
 
How We Share Your Information
We may disclose, at our sole discretion or per your Administrator’s instructions (if any), your information (including, for example, data which you choose to share with us through Third Party Integrations with Foms Email such as Gmail) with the following third parties, including, without limitation, to those who may be processing your information on our behalf for one or more of the purposes stated above and herein:
Service Providers and Third-Party Vendors
We may disclose your information to service providers who support our business, such as cloud service providers and other technology third-party vendors. These service providers and vendors help us provide, administer and support the Services, including but not limited to research, payment processing and transaction fulfillment, information system maintenance, data processing and storage, analytics, measurement, and disaster recovery.
Administrators and its Designated Third Parties
We will share certain information about you with Administrators or any third parties designated by Administrators only if you are an Authorized User of such Administrator.
Third Party Integrations
We may share certain data with Third Party Integrations if you give such Third Party Integrations access to your account and information, and any content you choose to use in connection with those Third Party Integrations.
Our Corporate Group
We may also share your information with other members, subsidiaries, or affiliates of Foms’s corporate group, in order to provide, maintain and improve the Services.
Sale or Merger
As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions (including in contemplation of such transactions), information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third party, user information would likely be one of the transferred assets.
Law Enforcement
We may disclose your information as we believe to be necessary or appropriate to: comply with applicable law and legal processes; respond to requests from public and government authorities; enforce our Customer Terms of Service or User Terms of Service; protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and/or allow us to pursue available remedies or limit the damages that we may sustain.
With Your Consent
We may share your information for other purposes pursuant to your consent or at your direction.
 
Security of Your Information
We attach great importance to the security of your information and have in place technical, managerial and physical safeguards, including an internal policy for data protection, limiting access to personal data on a need-to-know basis and controlling access to facilities where personal data is processed, in order to prevent any unauthorized access to or unauthorized alteration, disclosure or destruction of personal data we hold.
However, like all information transferred over the internet, please note that information you send to us electronically may not be secure when it is transmitted to us.
Despite our best efforts, you understand that due to technical limitations and various potential malicious attacks, no security measures are perfect or impenetrable and it is impossible to ensure permanent and absolute security. Therefore, we strongly suggest you take active measures, including but not limited to using a complicated password, regularly changing your password, and avoiding disclosure of your account password or other information relating to logging in to your account, so as to protect the security of your information. We also recommend that you do not use unsecure channels to communicate information or other sensitive or confidential information to us.
 
Data Retention
We will retain your personal data for the length of time needed to fulfill the purposes outlined in this Policy unless a longer retention period is required, for example to comply with legal obligations or requests or for the establishment, exercise or defense of legal claims, or for legitimate businesses purposes, or as provided by law.
 
Your Controls and Choices
Depending on the laws of your jurisdiction, we may provide you with the ability to exercise certain controls and choices regarding our collection, use, and sharing of your personal information. For example, you may have the right to:
  • obtain confirmation of whether data is being processed and accessed, or a copy of, your information, and in some cases, receive it in a structured, commonly used and machine-readable format, or have it be transmitted to a third party in such form;
  • update, correct or delete the information;
  • object to the use, sale, or disclosure of the information, to the extent permitted by the applicable law;
  • withdraw consent previously provided for the handling of the information (without affecting the lawfulness of prior use and disclosure of the information);
  • information about the possibility to refuse providing personal data and the respective consequences, when applicable;
  • anonymization, blocking or erasure of data;
  • portability of personal data to a third party;
  • information of public and private entities with which we shared data; and
  • request a review of decisions made solely based on automated processing of personal data affecting your interests, including decisions made to define your personal, professional, consumer or credit profile, or aspects of your personality.
In certain situations, we may have legitimate reasons not to comply with some of your requests. For instance, we may choose not to disclose certain information to you when a disclosure could adversely impact our business whenever there is a risk of violation to our trade secrets or intellectual property rights. In addition, we may refrain from complying with a request for erasure when the maintenance of your data is required for complying with legal or regulatory obligations or when such maintenance is required to protect our rights and interests in case a dispute arises. Whenever this is the case and we are unable to comply with a request you make, we will let you know the reasons why we cannot fulfill your request.
 
Changes
This Policy may be updated by us from time to time to reflect changes to applicable laws, regulations, standards, industry codes or other instruments of a similar nature, or to reflect changes, updates or new features to the Services. Your continued access to or use of the Services after the date of the updated Policy constitutes your acknowledgment and agreement that you have read, understood and accepted the terms of the updated Policy. If you do not agree to the updated Policy, you must stop accessing or using the Platform and/or the Services.
 
Prevailing Language
This Policy is prepared in English and may be translated into multiple languages other than English. If there is any inconsistency between the English language text and any translation, to the maximum extent permitted under applicable law the English language text shall prevail, unless otherwise expressly stated in the applicable translation.
 
Right to Object
To the extent that Foms’s processing of your personal data is subject to the General Data Protection Regulation, we rely on our legitimate interests, described above, to process your data. You can object to our processing of your personal data based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate ground.
Right to Withdraw Consent
You have the right to withdraw your consent to our processing of data about you for marketing purposes at any time, and we will stop processing data about you for that purpose.
You also may access, correct or request deletion of personal data we have about you by logging into your account. We’ll take steps to delete your information within a reasonable timeframe, but some information may remain in archived/backup copies for our records or as otherwise required by law.
Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or our trade secrets or intellectual property, where there are overriding public interest reasons or where we are required by law to retain your personal data.